Delivery Address Accuracy
Your delivery address is critical to your enjoyment of the Blackbox Product. Because the Blackbox sells perishable high-quality products, the condition of that Product cannot be guaranteed without an accurate delivery address and instructions. Unfortunately, perishable food must be disposed of once returned. As such, Blackbox cannot refund due a bad or incorrect delivery address. We must have complete information, such as gate access and ensuring you are going to be at the address provided on the date of the delivery.
You are responsible for inspecting all products you receive from us for any type, quality, or damage upon delivery. Additionally, you are responsible for determining the product you receive is fresh. Blackbox items are delivered in a cooled or refrigerated state where you will want to check the temperature is 40 degrees or below. You should immediately refrigerate or freeze any product you receive. The USDA Food Safety Guidelines USDA Food Safety Guidelines are available and provide guidance on how food should be handled and stored. The USDA food standards should be followed upon receipt of the Product. Should those standards and guidelines not be followed after receipt of the Product, illness or other health risks may occur, especially in children, the elderly, those with heightened health risks and pregnant women.
Your order will arrive in a cooled stated, but depending on where you live or what time of year it is, you may need to plan for the receipt of the Product. Blackbox may make the opportunity to provide specific delivery instructions within the App. Delivery will be made to the individual who presents themselves at the address specified for delivery.
Weather conditions may affect delivery capabilities. In the event weather conditions cause a delay in delivery, the delivery will proceed at Blackbox’s carrier’s first available opportunity. Inspect the contents of the delivery upon receipt and take photos of any product you feel does not meet the specifications of the order. If your order is cancelled because Blackbox or its carrier was unable to deliver the Product because of Blackbox or its carrier action, your order cost will be refunded.